Cancellation and Refund Policy 1. Free Cancellation - No penalty applies when the guest cancels within the free cancellation period stated in the rate conditions or booking confirmation. 2. Late Cancellation - After the free cancellation period, the hotel may charge a fee or retain part of the deposit according to the reservation terms. 3. No-show - If the guest does not arrive without prior notice, the hotel may charge the maximum applicable fee under the reservation terms and release the room back to inventory. 4. Refunds - When a refund applies, it will be sent through the original payment channel. The time for funds to appear depends on the payment provider or the guest's bank. 5. Date Changes - Requests to change stay dates are subject to room availability, rate conditions, and pricing on the new dates, and fare differences may apply. 6. Special Circumstances - In cases of force majeure or government requirements, the hotel may consider alternative arrangements as appropriate on a case-by-case basis.